From Consult to Recovery: Reduce Overload & Save Time

In April, the Woofya team visited and interviewed 23 vet clinics across Australia. We even sat in clinic waiting rooms, observing firsthand the pace, pressure, and emotional load carried by vet nurses and vets every day.

One thing became clear: once a client walks out the door, it’s hard to stay connected. We’re all familiar with phone Ping Pong. Unless someone makes a follow-up call or the client returns for a check-up, the clinic has little visibility into how recovery is progressing or if care plans are being followed.

But what happens after the consult can be just as critical as what happens during it.

What We Heard from the Front Line

Vet nurses told us:

“We spend so much time explaining discharge instructions—but most clients forget and call back later to clarify.”

“We want to know how recovery is going, but when we follow up, it turns into phone pingpong. It’s wasting lot of time.”

“We just wish there was an easier way to know clients are actually following the care plan and staying accountable.”

Vets shared:

“We often spend the first part of a follow-up consult just asking clients how things have been going at home—what symptoms they’ve noticed, how recovery is tracking. It’s time-consuming and not always accurate, because clients can’t remember everything.”

This disconnect results in:
• Delayed rechecks
• High phone volumes and time-consuming follow-ups
• Missed opportunities to intervene early on deteriorating conditions

 Great Practices Clinics Can Use Right Now 

1. Give Clear, Simple Take-Home Instructions
Use bullet points with no jargon, outline when to call, and leave space for notes. This cuts down on follow-up confusion.

2. Use a Standard Follow-Up Call Schedule
Set a clear template (e.g. Day 2, Day 5, Day 14) so staff know who to check in with—without overloading the team.

3. Ask Clients to Keep a Recovery Journal
Suggest that clients jot down symptoms, behaviour changes, or medication routines in a notebook. Even better if they bring it to follow-ups. This helps with memory gaps and improves consult quality.

4. Set Clear Expectations at Discharge
Tell clients what’s normal, what to watch for, and what to prepare if they call. It helps avoid panic calls and repeat questions.

A Small Shift, Big Impact: Staying Connected After the Consult

At Woofya, we’re co-designing a post-care support tool with clinics, hospitals, and vet nurses across Australia—focused on making everyday workflows easier.

We focus on what helps vet clinics team now:
• Less admin and fewer follow-up calls
• Shorter consults with better pre-visit context
• Better client adherence—without the phone pingpong
• A clear view of recovery progress and symptom trends

The goal? Reduce stress, streamline your day, and give pets the continuity of care they deserve.

Co-designing with Clinics

If your clinic is exploring easier ways to stay connected with clients—without burning out your team—we’d love to hear your story and share our insights.

Let’s Chat
📅 Book a 30-min call with Woofya’s Founder, Rachel Zhao
📧 [email protected]

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