🐶 Vet Voices: A Chat with Gemma – On the Frontlines of Pet Care

At Woofya, we believe the best pet care tech solutions start with listening.

At Our Vet Northland, Gemma is one of three dedicated nurses working hard to provide top-notch care for every furry friend.

In a recent chat with the Woofya team, Gemma gave us a candid look at her daily routine, key priorities, and what could make life easier for both clinic staff and pet owners.

Q: What’s the biggest challenge you and your team face every day?

"Honestly, affordability of appointments and medications is a big one. With the high cost of living, some owners struggle to pay for care plans and treatments, which can lead to delays."

“Delays in treatment often mean pets return with worsened symptoms, which can be more costly—or more serious—despite our best efforts.”

“There’s no Medicare for pets. Everything is out-of-pocket for owners—and that means tough choices sometimes.”

Q: How do you currently follow up with clients?

“We always follow up with clients the day after treatments, just to check in and make sure everything’s going well. We also hand out printed info after each consult, so owners can understand their pet’s condition a bit better—or dive deeper if they want to. My team takes the time to walk through the discharge instructions too, making sure everything’s clear. We want owners to feel confident about what to do next.”

Q: Which daily tasks can take up lot of your time?

• “A part of my day is spent explaining discharge instructions, because we need to make sure every client really understands their pet’s care plan. “

• “ The most common questions? Things like, ‘When should I stop the meds?’ or ‘How much should I feed them, especially now they’re on a weight loss plan?’ It’s important, but it does take time.”

Q: What could help save time and improve communication?

“I’d love a symptom tracker! If clients could send regular updates, it would save us so much time and help us stay on top of things. For example, with chronic skin issues, they could track itchiness, note any changes, and even send photos. For For chronic stomach sensitivities, they could log symptoms, diet tweaks, and flag us if things get worse.”

“ Ideally, all those updates would go straight into the pet’s file, with smart alerts for anything unusual—so we can jump on it quickly. It’d save us from chasing calls and help avoid treatment delays too.”

We Want to Hear From You
At Woofya, we know that real solutions begin with real stories.

We’re inviting veterinarians, vet nurses, and clinic owners to share knowledge, unique stories, and behind-the-scenes experiences with Woofya’s community. Whether it’s advice on common pet issues, funny clinic moments, or tips that make your day easier—we want to hear it!

Let’s spotlight your story and expertise! Let’s elevate the conversations that matter.

📩 Want to share your insights with the Woofya community?
Reach out directly to our Co-founder: [email protected]