🐾 Vet Voices: Dr. Andrea Kimler on the Real Challenges Behind Pet Care 🐾

At Woofya, we’re dedicated to listening to those who live and breathe pet care every day. We interview veterinary experts to understand the real challenges they face—and uncover the unique insights that can help shape a better, more connected future for clinics, pets, and their owners.

This edition features Dr. Andrea Kimler, Head Veterinarian and owner of 313 Vets, a respected clinic in Melbourne known for its deeply personal approach and surgical expertise. With a BVSc, a Membership in Small Animal Surgery, and training in Animal Acupuncture, Dr. Andrea combines clinical skill with a commitment to her team and clients.

A Voice for the Industry: Andrea’s Insights

In an hour-long conversation with Woofya’s co-founder, Rachel Zhao, Dr. Andrea highlighted a key challenge facing 313 Vets: maintaining clinic efficiency amid a shortage of vets and nurses.

• “We have a vet shortage, so maintaining clinic efficiency is very important for us.” 

With clients sometimes arriving late—or multiple clients showing up at once—staying on schedule can be difficult:

• “People come in groups of three—not on time or in the right order. We run late, and then we’re playing catch-up. It’s chaos sometimes.”

Adding to the pressure, five new clinics have opened nearby, increasing competition. While 313Vets faces these external challenges, their focus remains on delivering personalised care and building trusting, long-term relationships with every client.

A Balanced Perspective on Pet Care Technology

When it comes to tracking pet recovery and behaviour, Dr. Andrea Kimler and her team have diverse views.

Andrea values a personal, hands-on approach:

• “I want to listen to the animal and build that trust through personalised services.” 

• "We give great advice and discharge instructions, and it’s up to owners to follow through. But tools that help track symptoms and key health milestones—those are useful, especially we try everything and our advice is tailored to individual needs."

For Andrea, connection in the consult room, supported by thoughtful follow-up, remains at the heart of great veterinary care.

Nurse and the Office Manager of 313 vets, Emily, see strong value in structured tracking, especially for chronic cases:

• “Clients say their dog had a seizure. We ask—how long, how often? They don’t know. A tracker would help.”

• “I like seeing numbers—glucose, weight, patterns. For conditions like diabetes, it helps us manage better.”

Emily believes that having concise, actionable data on symptoms and client adherence can improve outcomes—without overwhelming owners or adding stress to clinic staff.

Leading with Heart

Behind every decision at 313 Vets is a commitment to personalised care. Dr. Andrea leads her team with a focus on trust and long-term relationships.

Her journey as a respected veterinary surgeon is filled with dedication—not just to her patients, but to her community, her team, and the evolving world of pet care.

About Dr. Andrea Kimler

BVSc, MACVSc
Owner and Head Veterinarian, 313 Vets
A passionate surgeon, community leader, and lifelong animal lover, Andrea brings a personal touch to veterinary care. Her commitment to excellence and compassion shapes the culture of her clinic.

We Want to Hear From You

If you're a vet, clinic owner, or part of a passionate team, we’d love to hear your story. Help us better understand the challenges you face, and share your insights with our community. Stay tuned for more stories from the frontline of pet care, as we work with leading pet care providers to shape a more connected future for pets and their people.

Interested in sharing your experience? Reach out to Woofya at [email protected].

#BetterPetCare #ClinicSupport #VeterinaryInnovation #Woofya #startup